Thank you, mikati,
Could you please suggest how can I prove it? There is no rich text editor that allows me to add screenshots to prove this!
When a user creates several tickets with no response from the tech support, what you call this? When you try to use the live chat feature and discover that it is only a decoration on the website, what you call this? When the software developers fail to provide decent documentation to their software, what you call this? How can the developers improve this software if the tickets been ignored?
I can add a long list of serious issues which are not a (bugs), but rather, a regretful failure in providing accurate technical support. In fact, I'm not bothered by the amount I paid to purchase this product as much as I am frustrated by the precious time I spent trying to make use of this software!