I'm starting to wonder if TemplateToaster is still being supported?
I opened a ticket on 23rd March - #877876 which received attention up until 27th April. At that point I was advised that support had made an error when editing my functions.php file and they requested I re-upload original file via ftp.
The file was re-uploaded straight away on the 27th April, but since then I have not been able to get a response from Template Toaster support. Both my follow up messages dated 6th May and 17th May have gone unanswered. I've also tried sending a message via live chat, but no response.
If they are not able to fix the issue or have discontinued supporting the software, then they should just say so. But please don't leave me high and dry and just ignore my messages.