Hello it's annoying and please check your previous conversation and again I am facing the same issue, now you do not have the live support?
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Dear SHAH-JAHAN,
We have found the issue. Please contact back on chat.
Chat you have with me:
[2017-04-16 19:11:31] [SHAH-JAHAN] My software stop working
[2017-04-16 19:11:36] [Live Support] Please wait for a moment while we connect you to one of our online operator. It can take anywhere between 30 seconds to 5 minutes for our chat operator to respond.
[2017-04-16 19:12:15] [James] what's the error message?
[2017-04-16 19:13:14] [SHAH-JAHAN] No any error message the tool is not launching
[2017-04-16 19:13:52] [James] Did you try restarting the system?
[2017-04-16 19:15:08] [SHAH-JAHAN] Yes, first I restarted the system then I reinstalled still it's not comming up
[2017-04-16 19:15:36] [James] Are you using the latest version?
[2017-04-16 19:15:56] [SHAH-JAHAN] No - I dot have the licence for that
[2017-04-16 19:16:59] [James] Can you please provide the remote access to your system so that I can check the error?
[2017-04-16 19:17:14] [SHAH-JAHAN] Sure -
[2017-04-16 19:18:51] [James] Do you have anydesk or teamviewer?
[2017-04-16 19:19:24] [SHAH-JAHAN] now I don't
[2017-04-16 19:19:34] [SHAH-JAHAN] No
[2017-04-16 19:20:16] [James] You can download anydesk from here https://anydesk.com/download
[2017-04-16 19:21:20] [SHAH-JAHAN] 499 617 540
[2017-04-16 19:22:43] [James] Please accept the connection request
[2017-04-16 19:23:06] [SHAH-JAHAN] I think I did
[2017-04-16 19:42:52] [James] I have forward the issue to development team. You will get an resolution within 24 hours.
[2017-04-16 19:43:28] [SHAH-JAHAN] Ok Thanks"