My payment was processed a couple of days ago, yet I haven't received a renewal key. I had to install a new hard drive and the only way to install Template Toaster was to download a new version. However, my old key that recently expired obviously won't activate to software. So, I'm running behind on projects because I had to replace and reinstall a hard drive and all the software, now I'm eating up more time waiting to be able to activate software that the payment has been processed for. I've posted twice in support tickets but get no answer. Is it customary with Template Toaster to take more than a couple of business days to answer a support ticket? It would seem if you are purchasing a "Professional" version you need a quicker time frame to solve problems for your own clients. This is completely unacceptable.